Shipping
SHIPPING IS FREE WORLDWIDE FOR ALL ORDERS
Good news, we have managed a Secured-Covid-19 shipping method to make sure your package still come on-time, secured and fast even in the pandemic. However, we might charge small amount if you would like to use this shipping method.
We have fours different fulfillment centers in the United States, United Kingdom, Australia and Hong Kong. After your order is complete, it takes us 1 -2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in Hong Kong where we stock a large quantity and style of the products.
We use New Zealand Post, Fedex or to ship our order based on your location and available inventory.
At Kiwispray, We strive to provide excellent service which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your order that provide numbers to ensure that you can monitor your shipment as it travels to your doorstep.
Our delivery will take 5- 15 days; However some countries might take 2-6 weeks of delivery (Due to the COVID-19 situation, your's country customs might delay in processing our package) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
Tracking
Once the order is shipped. please allow 24-48 hours for the tracking number to be fully updated on the post office system, you will receive an email with your tracking number at that time. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period. you can track your order at your country's post website or from our website.
Wrong address
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.